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After-sales Service Manager Vacancy

Aftersales Service Manager

LOCATION: Krone Forage solutions – Enstone, Chipping Norton OX7 4NP

JOB TYPE: Full Time, Depot based.

ABOUT THE JOB

Krone Forage solutions, based in Enstone, Chipping Norton is a Farm Machinery Dealership that is part of the World leading Krone Group, renowned for innovation and shaping agricultural machinery for more than 100 years. With more than 5,800 group employees and a turnover of 2.5bn Euros, we are extremely proud to be part of Krone family.

We are currently seeking a highly motivated and experienced Service Manager to join our team and lead the Aftersales department in Enstone. Representing our premium franchises of Krone, Case IH, Lemken and spearhead, amongst others, we pride ourselves on delivering outstanding satisfaction and dependable support to our customers.

We are looking for a dynamic and highly organized individual with leadership skills who can meet the company’s ambitious objectives. If you are ready to make a meaningful impact and contribute to our continuing success, then we would love to hear from you !

JOB SUMMARY

As Aftersales Service Manager for the KFS team based in Enstone, you will be reporting to the General Manager. You will be working within a team in order to manage and take responsibility for the entire Aftersales departments.

Responsibilities

• Driving the Aftersales departments to achieve turnover and profit expectations.
• Maintain a positive attitude while leading a team of 7 in an efficient and productive manner.
• Provide efficient and high levels of response time to customers with proper problem resolutions , meeting and exceeding expectations.
• Anticipate service departments needs using proper leadership techniques and problem-solving methods.
• Manage all external franchise warranty and service policies in an efficient timeline to maximise efficiency.
• Maintain and build excellent relations with current and new customers
• Maintain and build excellent relations with franchises and suppliers
• Monitoring staff levels , performance and morale.
• Delivering a high standard of leadership skills
• Work in parallel with depot sales to promote retail success.

The Successful Candidate Will:

• Have the drive and motivation to fully understand the franchised products in order to understand and meet both the company’s overall objectives and customer needs and expectations.
• Align products and services to meet customer requirements.
• Promote excellence in customer service
• Have sound Agricultural Machinery Dealership experience
• Good industry knowledge
• Show honesty, integrity and professionalism with energy and enthusiasm
• Communicate relevant information to all concerned
• Build and maintains good internal and external working relationships
• Be receptive to new ideas and welcome change
• Make appropriate decisions in response to pressures and priorities
• Personally well organised.
• Excellent IT skills with the ability to work as a team.

KEY BEHAVIOURS

• The key behaviours are:
• Excellence
• Ownership
• Leadership
• Trust, honesty and integrity

WHAT WE OFFER

At Krone you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you’ll enjoy the freedom to explore new projects, the support to think outside the box and the tools and technology that foster innovation and achievement

• Excellent package
• Working hours are 8.00am – 5.00pm Monday to Friday. Additional hours and shared Sat mornings during season / Harvest
• 26 Days holiday annually. Not inc. Bank Holidays
• Attractive Company pension.
• Private Healthcare
• Company private Vehicle
• Full training
• Work within a tight, hardworking team with a strong work ethic

To apply: Send a copy of your CV along with a covering letter to: bruce.miller@kfs-uk.com

More Information: Or contact Bruce Miller for a strictly confidential conversation on 07496 422323